Today has to be one of the shittiest days I’ve had in a long time. I had to go against what wiser people said and in the end, I basically got ripped off and suffered a whole lot of emotional and mental stress.
My open letter to Pep Boys:
I just wanted to let you know about my experience regarding your company’s service to me and my car on Tuesday, January 21, 2014. I have never felt so swindled, ripped off, and left helpless before in my life!
This morning my brake light comes on so I decided to take it into the nearest Pep Boys, my first time using your service, only because its right near where I’m going to school. They said they wanted to charge me $1200 for new rear brake pads, caliper, master cylinder, & brake hoses which, personally seemed outrageous to me, and after checking with a mechanic friend (or even just mentioning it to my colleagues), was clearly a rip off. They said they weren’t allowed to give me my car back after I refused the service because it was “unsafe”, which I understand, but I don’t understand how a person can, say, sign out of a hospital AMA, but I can’t sign some paper saying I refused service on my car. The employee, Tom, then said he could knock the price down to $750, which is still a rip off to me, or that I could get my car towed out of the place instead. I had thought to do that, since it would be cheaper, and mentioned it to him, he talked to his manager, and then knocked the price down again to $500. Clearly, I’m getting ripped off, since I know a friend who got all FOUR of his brake pads replaced and such for only $200. Which means even if you charged that much for only TWO, that’s $300 in service. I find that ridiculous.
Then, to make matters worse, they call me hours later saying that they don’t even have calipers for my car, they have to keep my car until tomorrow and I had to find my own way home. They had the nerve to say that it took so long for me to decide what to do that they used the part they had on some other car. And let me tell you, I’m from Philadelphia and am in CT for school. I know absolutely no one, I had no cash on me, and was basically stranded at my school for two hours waiting for a taxi driver who mercilessly braved this crazy snow storm we’re experiencing in order to take me to my apt. The manager said to save the receipt and he would “work something out” with me regarding credit/reimbursement for the taxi fare.
I’m basically a young woman, stranded in a city/state I’ve never been to, with no one I know, in tears because they’re gouging me and leaving without any means to get home in the freezing snow and they couldn’t care less, just saying “you figure it out”. And like I said, I’m also a student, with a huge loan debt and no job, so they’re taking money that I don’t even have, that I have to borrow from someone else, and drive me more in-debt, unnecessarily. I’ve never had such atrocious customer service before.
Who knows what they will try and sneak into the invoice tomorrow or when/if I’ll ever get my car back. I’m very aggravated and just exhausted from this migraine of an experience. I hope the employees there enjoyed stealing my money and making my life miserable.
Fingers crossed I get my car, and my sanity, back tomorrow so I can put this dumbass mess behind me. Chalk it up to my own stupidity!
Consider this my lesson learned, oh soul-sucking world out there! I’m just sad I had to break the bank to learn it!
EDIT: This morning went considerably better, another Pep Boys employee called to say my car was done and it drove it to my apt. They did cover my taxi cost and the total was less than I thought, but still a bit of a rip off when you look at it.
Of course, nothing can cover the emotional stress they inflicted on me, but that’s to be expected with crooks. In the end, I’m just going to chalk this up to a bad experience that just happens in life and I know now to never trust big corporate asshats like these people again (They definitely like to treat their employees well with that crazy Labor charge & I don’t even know that the “Other” charge is for because nowhere on the sheet does it specify). Beware, my friends!